September 24, 2015
Whether you believe it or not, first impressions matter and a second chance at a first impression comes along once in a blue moon. An interpersonal first impression is something you can control, and is based on your appearance, demeanor, and other factors. A professional cleaning service can help you with that.
The first impression people receive from your business or commercial space is even easier to control. Whether you’re running a restaurant, industrial site, office, or retail space, the cleanliness and appearance of that space is essential to clients, partners, and customers having a great first impression.
Cleanliness Can Lead To Repeat Business
The image you and your space portray directly rubs off on you products and services. If your vendors, customers, or partners see that cleanliness is a priority for you, they will view your company as a professional and efficient environment.
Customers and clients take notice of things like cleanliness and project that happiness onto other aspects of your business, which leads to positive experiences and repeat business.
Tell a Friend or Tell the World
A general rule of thumb with customer feedback and experiences is that if people have a good experience with a company’s products or services, they will tell their close friends and family about it. If they have a negative experience with a product or service, they will broadcast it to as many people as they can.
With the rapid growth of review sites like Yelp, the ease at which people can register praise or complaints is expanding rapidly, as is the audience of that feedback.
If a restaurant has damaged furniture, dirty silverware, or lipstick marks on their glasses, people will likely not return for a second meal. The likelihood of them telling people about their experience increased the second they sat down and took note of a problem.
Customer satisfaction is measurable, but you’ll never know how many customers didn’t consider your products or services in the first place because of a bad review. The payoff between the effort it takes to maintain a clean space and environment and the loss of initial or repeat business is worth it.
The Easy Solution
Hiring a professional commercial cleaning service like Image One Facility Solutions can get you ahead of the game when it comes to cleaning and maintaining your business space. An Image One cleaning team will help you project a great first impression and build initial and ongoing trust with your customers, vendors, and partners.
If for some reason you are not completely satisfied and we can’t resolve your concerns, we offer a return of up to 100% of one month’s fees.