June 4, 2020
No matter the industry, we encourage our readers to ask as many questions as possible before hiring a service provider. At Image One, we pride ourselves on maintaining a transparent relationship with our clients, but not all businesses that provide commercial cleaning services can say the same.
It never hurts to ask additional questions about what you can expect, no matter what stage you are at in your process of hiring an office cleaning company. Let’s look at five important questions you should ask your cleaning provider before you sign on the dotted line.
1. Do you bring your own supplies?
This one might seem like a no-brainer, but you’d be shocked to learn that many commercial cleaning companies expect their clients to provide solutions and supplies. Some companies will do everything in their power to keep costs low to serve as bait for unsuspecting customers. The last thing you want is to be swamped by unexpected bills once you’ve already made your initial payment, so make sure to confirm that your provider will be providing the necessary cleaning supplies.
2. What is your quality assurance process like?
Unless you have previous experience with an office cleaning company, it’s hard to know what kind of quality you’re going to get until you see it. If the results aren’t exactly what you expected or drastically different from what you signed up for, it’s on your company to make sure you’re compensated. For example, if for some reason our customers are not completely satisfied and our team can’t resolve their concerns, we offer a return of up to 100% of one month’s fees. We want to instill confidence in our clients that they have made the right choice by partnering with a company that truly cares about their satisfaction.
3. How will I be able to communicate with you?
A common misconception about the commercial cleaning services industry is that all companies go dark after a contract is signed. That is certainly not the case at Image One. However, we can’t guarantee our competition will say the same. We prioritize communication — how else will we grow as a company if not for the feedback from our clients? Our clients are given access to our Intelliclean™ system, which puts them in touch with our team at our corporate headquarters and with their operations manager, faster than ever before. No cluttered inboxes, no excuses — our team will be responsive and happy to address any questions or concerns you may have.
4. What are your rates, and how do you come up with these figures?
It should be clear that there is no way to accurately assess a property or calculate rates without your provider physically walking through your property. Sure, it would be easier if we could come up with an accurate price over the phone, but that’s not reality. You might be able to uncover some hidden costs that don’t check out by simply asking your provider about their estimation process.
5. Can I speak to an existing client of yours?
In the commercial cleaning services industry, a testimonial goes a long way. Happy customers could mean real results, so if the office cleaning company you’re hiring isn’t hiding behind empty promises, they should feel more than comfortable to provide you with some clients to speak with.
Do you want to make sure that whichever commercial cleaning services company you hire meets your expectations? Call us today, to speak to one of our experts!
If for some reason you are not completely satisfied and we can’t resolve your concerns, we offer a return of up to 100% of one month’s fees.