Behind the Cleaning Scenes: 3 Ways We Prepare Our Image One Owners to Assist You In Your Fight Against Bacteria
February 18, 2020
Image One is expanding our franchise to new and exciting communities every year. Our owners come from a wide range of backgrounds but are all onboarded by Image One’s experts in professional office deep cleaning services. By the time their training is done, your Image One contact is taught the importance of customer care. They are given access to a wide range of resources to benefit you. Take a look at how our training and support prepares our owners to provide an unmatched service you can’t find with any of the other commercial office cleaning companies.
1. Teaching the Importance of You
Ever since Image One was established in 2001, our founders identified that commercial office cleaning companies lacked a transparent relationship between supplier and client. A common trait among Image One franchise candidates is that they understand the importance of customer service. The ability to recognize that hearing out the client’s needs is the first step in building a constructive and productive business relationship. Part of our business owners’ training includes a dive into our customer care best practices. This includes understanding the customer’s budget and specific cleaning needs. Your Image One partner will then organize a realistic cleaning schedule that fits your needs. We lead with the customer because they allow us to do what we are passionate about.
2. Keeping Our Owners Up-to-Speed
At Image One, we know what solutions and equipment are essential to get the job done right. We also know those tools are regularly being updated and upgraded. Part of Image One’s training and long term support includes pointing our owners in the right direction to find the best solutions possible. With your best interest in mind, we also make sure that all of the solutions Image One owners use meet health regulations. That way, your business is never put at risk.
We are also constantly keeping our owners updated with new research and findings within our industry. That could mean hot spots of bacteria growth, practical techniques, and so on. If there are changes within the industry that would improve our office deep cleaning services, we want our owners to know about it. The appeal of Image One is found in the sense of relief our clients experience when they bring us on.
3. Customer Communication Tech Integration
Email inboxes can quickly get cluttered, so Image One franchise owners use innovative software to communicate with you easier than ever. iFast is just one of the platforms our owners use to improve communication between our team and yours. You won’t have to worry about your inquiry getting pushed down by any irrelevant conversations. The iFast platform is explicitly dedicated to maintaining clear lines of communication with you. Image One is always looking for ways that we can combine our office deep cleaning services with new tech that is continually advancing.
Are you interested in a free quote? Would you like to learn more about our office deep cleaning services and how we will improve your image? Contact us today!
If for some reason you are not completely satisfied and we can’t resolve your concerns, we offer a return of up to 100% of one month’s fees.