Keeping the Client First, 4 Ways We Show We Care
December 8, 2020
There are a lot of brands that offer commercial cleaning for businesses who will tell you that they care about your satisfaction, but at Image One, we take real action. Our founder, Tim Conn, started in the commercial cleaning industry when he was just 14 years old. With all of the years of experience he has acquired, Tim still holds fast to his first takeaway; the importance of making clients feel heard by giving them back real value for their cleaning budget. Here are just a few of the ways we make sure that we meet your needs and address your concerns at all times.
1. Constant Communication
One of the top areas of concern for clients like ours is hiring a team that is efficient and responsive. We’ve heard our fair share of commercial cleaning nightmares where a provider goes dark just a few months after cashing a check. At Image One, we take great pride in our reputation, so client communication is something we focus heavily on when onboarding new territory owners and their staff. Thanks to our Intelliclean software, your Image One account manager will receive all of your cleaning feedback and requests directly in an inbox dedicated to your communications. Our communication lines are always open for you if you have any questions regarding your customized commercial cleaning for businesses.
2. Updating Services and Territory Owners
This year has certainly thrown some curveballs our way, but our team has been able to deal with each obstacle we’ve faced. At the start of COVID-19, our clients’ major hurdle was finding a way to keep their doors open. Our research and development team got to work, and soon after, we started offering electrostatic spraying services to our existing catalog of commercial cleaning for businesses. When you bring on Image One, you’re hiring a team that is always staying up to date with what’s new in our industry. Our franchise owners are regularly getting updates on these findings to help you as both a cleaning vendor and a trusted advisor.
3. Green Cleaning Solutions
We want to help do our part to reduce our carbon footprint by cleaning responsibly. After a cleaning company treats your space, the last thing you want to do is inhale the fumes of solutions that could be toxic. That is why Image One utilizes green cleaning solutions whenever possible and further how we can responsibly service your facility while maintaining our gold standard of commercial cleaning for businesses.
4. Our Guarantee for You
We understand that it is one thing to boast these claims, but it means more when you put it in writing. Our mission has always been to provide top of the line cleaning services for prices that make sense for you. If for some reason you are not completely satisfied, and we can’t resolve your concerns, we offer a return of up to 100% of one month’s fees. We are confident in that guarantee and that we will meet your expectations backed by our three decades of experience providing commercial cleaning for businesses.
Would you like to learn more about Image One’s commercial cleaning for businesses? Feel free to contact a member of our team today.
If for some reason you are not completely satisfied and we can’t resolve your concerns, we offer a return of up to 100% of one month’s fees.