August 11, 2020
We have been in this industry for quite some time, so we understand that not all janitorial cleaning services live up to a professional standard. Every business in the service industry should keep consistent lines of communication open with their customers, but sadly that’s not always the case. At Image One, we pay close attention to what our clients have to say about us. In the long-run, their feedback will only help us improve. Let’s take a look at why Image One cares about our customers, and how we stay in touch with them.
Why Customer Care Matters
No matter how well you think you know your business, the customer’s opinion matters most. Word of mouth is especially important in the service industry, so unaddressed negative feedback can really hurt your reputation. No business relationship can be successful without trusting your partner. That’s why from the very first day, we’re transparent with our clients. There are a lot of janitorial service companies out there that might sell you a service you don’t need or hide elements of their practice that helps keep their price low. Before you sign on with Image One, we’ll be on hand to answer any and all questions you may have that other companies could fail to address.
If you’re thinking about relying on janitorial cleaning services for your business, school, or facility, here are just a few questions to ask before you sign on the dotted line:
- What supplies and solutions will your team use?
- How many years of experience does your team have cleaning facilities like mine?
- Do you train your staff? May I go over your training documents?
- Do your janitorial cleaning services include environmentally friendly solutions?
- How do you stay in constant contact with your clients?
- May I speak with any of your existing or past clients?
- Are you insured?
- What are your company’s quality assurance guarantees?
- Does your cleaning strategy include both sanitation and disinfecting cleaning practices?
- Can your cleaning team accommodate my unique schedule?
How We Stay In Touch
You might be wondering what we do to practice what we preach. Besides walking through your facility to get to know it thoroughly, we take customer care seriously with our innovative means of consistent communication. Our owners are fully trained to make use of our Intelliclean™ system. One of the typical horror stories we often hear about janitorial services is one of dropped communication. A lot of brands try to get away with flying under the radar, oftentimes because cleaning companies tend to work odd hours. That is certainly not the case with Image One.
Our Intelliclean™ system is your direct line to our headquarters, making everything about scheduling and operations much easier, with a simple click of a mouse. All of your information will be kept safely in our database, so our response time is much quicker. No need to worry about your inquiry getting buried in a busy inbox. Your message will be received, and our team will be ready to answer your questions quickly, whenever you need us.
Do you want to learn more about janitorial cleaning services? Get in touch with a member of our team today, and we’ll get working on the best options for your unique situation.
If for some reason you are not completely satisfied and we can’t resolve your concerns, we offer a return of up to 100% of one month’s fees.