Inter-Company Contact: How Image One Improves Client Communication

December 28, 2016

Effective communication is a necessity in any business environment. With the increase of advanced technologies available to business owners, the communication platform has expanded as well. Walkie talkies, paper task lists, and clipboards are now obsolete in a world of smartphones and android devices. Instead, cleaning company’s like Image One works hard to improve it’s client communication system.

While many companies may avoid these technological changes, Image One leverages the advantages of operating in a digital age by improving client communication processes. We accomplish this in the following ways:

• CleanTelligent™ software. This janitorial inspection software identifies potential issues before clients notice them. A web-based software, CleanTelligent™ identifies any work deficiencies, monitors trends to improve service, creates detailed work orders, performs inspections, and alerts customers when the job is done. This software also allows the client to contact its respective cleaning crew via text message or email. Another great benefit is that CleanTelligent™ keeps a permanent record of all communication messages, minimizing the potential for misunderstandings and increasing both client and company accountability.
• Equipping staff with iPad and iPhone devices. Every cleaning crew is equipped with an iPad or iPhone device to track all daily, weekly, and monthly tasks. These devices also give them access to the Image One app for the iPad, allowing them to follow industry standards by running all jobs through our IntelliClean™ process.
• Operating a 24/7 customer support line and guaranteeing a 2-day call back for emergencies. Nothing is more important to us than our customers. For this reason, we operate a 24/7 customer service line, staffed by professionals who are eager to help you. We carry a 2-day call back guarantee for any emergencies and are committed to monthly follow-up calls to ensure we are meeting your needs as best as possible.

Image One is committed to staying up-to-date on all communication processes so we can offer you the most efficient and high-quality service available. Call us today for a free quote at 630-616-1010.