Communicate Your Concerns: How Image One Helps You Succeed

May 11, 2021

There is no excuse for poor customer service. At the end of the day, the people who keep our lights on and allow us to do what we love are the clients we serve every day. What sets our commercial cleaning service apart from our competitors is our high standards for client satisfaction. If you’ve had poor experiences in the past with commercial cleaners, Image One is here to help. 

Efficiency. Innovation.

We’ve extended our commitment to providing an unparalleled client experience by adding electronic systems that streamline all communications to your benefit. Our proprietary IntelliCleanTM technology makes submitting a request, changing your budget, and setting your ongoing commercial cleaning service appointments a breeze. Our staff will receive requests through our proprietary application on a tablet that allows them to perform electronic inspections and track any number of items necessary to complete the daily, weekly, and monthly tasks required. Depending on your industry, we understand that unforeseen circumstances might shift around your plan – by adding these features, we’ve done the work ahead of time to make sure your expectations are always met.

Empathy. Transparency. 

Commercial cleaning service companies tend to work at odd hours, so you don’t always see the behind-the-scenes work. Like any business relationship, we believe that building that trust and a common ground of understanding is incredibly important. Each of our clients is assigned an account representative whose primary focus will be to meet your expectations through consistent communication. We promise to provide superior results, no matter the size of your project. If there are any updates or changes made that you should be made aware of, your account representative will be happy to contact you and provide their insight when needed.

Backed by 30+ Years of Experience

We’ve heard plenty of commercial cleaning nightmares from independent vendors who don’t have the experience to fulfill unrealistic expectations. At the age of 14, Tim Conn, co-founder of Image One, began operating a family-owned commercial janitorial company. Our roots run deep in the commercial cleaning services industry, and we pride ourselves in our ability to always stay in tune with our clients’ evolving needs. When you hire an independent contractor, you can’t always be sure that you’ll get what you paid for. With Image One, we guarantee that if for some reason you are not satisfied with our services or we cannot resolve your concerns, we offer a return of up to 100% of one month’s fees. 

Let us help you see a cleaner version of your business! Get in touch with a member of our commercial cleaning services team today for additional information.