The Importance of Client Communication for a Commercial Cleaning Company

September 15, 2020

At Image One, we believe that customer satisfaction is paramount. Our team has over four decades of experience in this industry, and we know that to build a successful commercial cleaning company, checking off all our clients’ boxes is a must. Let’s look at some of the reasons why we believe client communication is important to our business, to satisfying your needs, and to adapting to the changes tomorrow inevitably brings.

You Help Us Innovate 

Times are changing, and it has never been more critical to keep our services up-to-date with the best possible cleaning techniques. Everything we do as a commercial cleaning company is aimed at making the absolute most out of our clients’ budgets. For a long time, hiring a team of professionals to take care of cleaning tasks was considered a luxury. COVID-19 changed that viewpoint very quickly, and now having a team to disinfect your space daily might be considered a necessity. 

We always want to find ways to improve our abilities and expertise, and our clients are partially responsible for helping us do so. With the help of our Intelliclean software, our clients can speak directly to an Image One representative when they have a question or want to request an update to their services. Their feedback is a direct reflection of the work we do, and we’re always receptive to it, because it helps us move forward as a company. Right now, our job is incredibly important – we’re playing a significant role in keeping our clients, their staff, and their visitors, safe during a time when we’re all trying to get back to business as usual. Good communication is key.

Customized Cleaning Services

When you hire Image One’s commercial cleaning company to service your needs, an important part of our process includes a walkthrough of your space. At that time, you’ll be free to ask us any questions about our offerings or protocol. We will also want to know as much about your situation as possible. Our cleaning packages are fully customizable, and once we’ve conducted a thorough inspection, we’ll present you with some options that you might want to move forward with once we’ve adequately assessed your needs. 

Reputation is Crucial 

Positive testimonials and word of mouth have an incredible impact on businesses in the service industry. Our goal is to expand our business in cities all around the country. To do that, we need to make sure that our clients are always happy with their Image One experience. When you pay a business for a service, it’s important to pick a team you can trust. Each member of the Image One team is professionally trained to handle any circumstance and will provide you with practical solutions based on your feedback. Our territory managers are business owners like yourself, so local reputation plays an important role in the success of their business. Hiring Image One means forging a business partnership, which is why we always promise to maintain transparency through consistent and effective communication.

Are you interested in hiring our commercial cleaning company, or would you like to know more about our disinfection services? Feel free to contact a member of our team with any questions you might have!