Hiring an Office Cleaning Services Company: Avoiding Common Mistakes

November 5, 2020

Image One and our in-house team have decades of experience in the commercial cleaning industry, and we’ve heard our fair share of client nightmares. We’ve modeled our office cleaning services to give back the best possible experience to our customers — we understand that our cleaning programs are an investment. Let’s go through some of the most common mistakes you could make when hiring a conventional cleaning company versus Image One. 

Supplies and Solutions

You’d think that if you’re hiring a cleaning company, you wouldn’t have to worry about purchasing equipment or finding solutions to get the job done. Nevertheless, some companies will still hide that aspect of their program so they can lure in business with low price points. Ask questions about which solutions a company uses, how often they utilize environmentally friendly products, and whether or not they are offering sanitizing and disinfecting programs. 

Trained Staff 

Part of upholding our end of a deal is making sure our staff has the training to meet our gold standard of quality. Image One territory operators and their team undergo an extensive educational program that prepares them to deal with our clients’ ongoing issues. 

Communication

There are a lot of companies offering office cleaning services that will wait for you to sign a contract and fly under the radar until it’s time to renew. We believe communication is crucial for any business partnership, which is why we’ve introduced our proprietary Intelliclean™ software. This is how we can keep your inquiries organized and avoid any lost information. 

Testimonials

There is no one that can speak to the credibility of a service-based business like former or existing clientele. You can learn a lot about how you will be appreciated as a customer by talking to like-minded facility owners who have first-hand experience with the brand.

Insurance

If the commercial cleaning company you choose has no insurance policy on their staff, and something goes wrong, you could end up with a desk full of paperwork and a dent in your bank account. Feel free to ask your office cleaning services company about their policies on the following:

• Worker’s Compensation
• Personal Injury
• Property Damage
• Automobile Liability Insurance
• Umbrella Policies

Quality Assurance 

If you want extra reassurance that you’re spending money on the best possible option, choose a company that will keep themselves accountable. At Image One, if for some reason you are not completely satisfied, and we can’t resolve your concerns, we offer a return of up to 100% of one month’s fees. We are confident that we can uphold this standard for each and every one of our clients — our techniques are backed by 30 years of commercial cleaning experience. 

If you want to learn more about our office cleaning services and why so many businesses trust Image One, feel free to get in touch with us to learn more about our programs.