July 21, 2020
When you hire a commercial cleaning company to take care of your space while you’re away, you’d expect them to be your cleaning hero, not a headache. Image One has been in the industry for quite some time, so we’ve heard our fair share of partnership nightmares. Hiring a commercial cleaning company should be an added supplement to the success of your business, and if you don’t see the right results, then it might be time to think about partnering with a better service provider. Below are four warning signs to watch out for.
1. Radio Silence
Cleaning companies are nothing if not for their clients; therefore, communicating with you and understanding your needs should be a top priority. No matter what, there will always be companies out there that feel comfortable flying under the radar in the hope that you won’t remember they’re there. Since commercial cleaning companies usually work on a contractual basis, some companies might not show real effort until it’s time to renew. That should never be the case. Even though cleaning companies typically work odd hours, your cleaning team should be regularly requesting your feedback to make sure they’re doing a good job. If you’ve sent that feedback and haven’t gotten a response, just know there are other commercial cleaning companies out there that will take their business relationship with you seriously.
2. Lack of Experience
If you aren’t partnered with a team of industry professionals, you’re sure to notice it in the early stages of your contract. An easy way to recognize that is by taking a deep dive into the company’s history with other clients. Reviews are the easiest way to weed out companies that won’t professionally deal with your needs. On the other hand, if a company has no testimonials to review or no previous clients you can speak to, it might be smart to keep searching. A lot about our industry is learned through time in the field and experience with property owners. Every situation is different, but companies that have years of experience in the commercial cleaning field know how to service any request.
3. No Process, No Leadership
Like any business, following processes is crucial in the janitorial industry. At Image One, we train our franchise owners on the best ways to manage their cleaning team by providing them with the systems to help with operations and organization. At no point should our clients feel like they’re in charge of keeping everything inline. If you’re managing too much of the process and your cleaning team is giving you more work than you expected, reconsider your options.
4. Missing Industry Cleaning Standards
Evolution in cleaning technology is a notable trend in the commercial cleaning industry, and businesses everywhere are learning to adapt. Every aspect of the commercial cleaning experience has changed, from how we communicate with our clients, to the equipment we need to do our jobs. This has helped companies like Image One raise the standard for what a commercial cleaning partnership should look like, while making it much easier to see who’s slacking. For example, in times like this, our clients’ paramount concern is disinfection and reopening their doors. Disinfection and sanitization is Image One’s specialty; our team uses top-of-the-line solutions and equipment to make sure not a single spot is missed.
If you’re interested in bringing on a commercial cleaning company that takes your needs as seriously as you do, please feel free to contact our team today.
If for some reason you are not completely satisfied and we can’t resolve your concerns, we offer a return of up to 100% of one month’s fees.