Meet Image One
Image One Facility Solutions is a Chicago commercial janitorial franchise service company headquartered in Wood Dale, IL. Though a fairly new company, it has its origins in a company started by co-founder Tim Conn in 1985.
At age 14, Tim began operating a janitorial company to service a family owned commercial office building. In 2001, Tim partnered with Mike Schuchman in ownership of a master franchise in Chicago with a national janitorial franchise. When their 10-year licensing agreement expired, Tim and Mike cofounded Image One Facility Solutions, Inc. A franchise company that is very different than the rest of the Chicago commercial janitorial franchises in the industry. Image One prides itself on training the franchisee in all aspects of the business to help them reach their desired level of success.
The Image One Training Program, The Franchise Success Strategy™ was developed by Tim and Mike to ensure the success of their franchise owners. They understand that as their franchisees reach their goals, the goals of Image One will be met as well. Many Image One franchise owners have grasped the idea of the American Dream of owning their own business and building a better life for themselves. While some have a goal of managing a large crew of employees, others choose to remain a “mom & pop” type franchise, doing all the work themselves. Which ever model best fits the franchisee, Image One is here to support their business at all levels. As a business owner, franchise owners have a vested interest in their clients. This results in a higher level of client satisfaction, as well as a lower turnover of cleaning staff.
The training program includes 6 modules all designed to help the franchisee operate a successful janitorial company that focuses on customer satisfaction. Through that customer satisfaction, customer retention is attained, and growth of their business is made possible.
The support team that Image One has created works so well that the longevity of franchise owners is an average of over 5 years. Image One has nearly 50 franchisees servicing nearly 300 buildings in the Chicago area. Eleven of those franchise owners have been working with Tim and Mike for over 10 years.
One of the keys to the success at Image One is client communication. Image One recognizes the fact that technology has changed the way all businesses operate, including janitorial businesses. Image One utilizes CleanTelligent™ software to bridge the communication gap between the client and the cleaning crews. A web-based software solution, CleanTelligent allows the client to enter a message that can be sent to any number of people, including the cleaner via email, or text message, all automatically! It acts as an electronic logbook and creates a permanent record of communication. The program also allows Image One to measure and track inspection scores, supply orders, special work orders, and a variety of other metrics.
The operation staff is outfitted with the latest technology. The use of iPads and iPhones allow them to perform electronic inspections, as well as track any number of items necessary to complete the daily, weekly, and monthly tasks required. The proprietary Image One App on the iPad further allows the Image One staff the ability to properly staff jobs through our IntelliClean™ process that follows industry standards.